INTERNET EXPLORER COOKIES CLEANING INSTRUCTIONS:
Due to having old internet cookies and history for the site.  You will need to go back at least a month and clear all your internet cookies & browsing history.  Here are instructions on how to do this is you are using Internet Explorer, if you use a different platform, let me know and I will be happy to send you those instructions.
 
Open IE
Click on Tools – Internet Options
Make sure you are on the “general” tab
Under browsing history- click delete
On the screen that pops up – make sure Temp Files, Cookies & History are all checked
Click delete
Once that process finishes, please close the internet or reboot your computer and then go back in and try again



CHROME COOKIES CLEANING INSTRUCTIONS
 
Click on the 3 bars in the upper right corner
Click tools – clear browsing data
At the top – click “past 4 weeks”
Make sure the first 4 boxes are checked
Click  - clear browsing data 
May take a bit